{"id":1214,"date":"2009-02-17T19:10:16","date_gmt":"2009-02-17T18:10:16","guid":{"rendered":"http:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/"},"modified":"2009-02-18T06:59:48","modified_gmt":"2009-02-18T05:59:48","slug":"einen-support-chat-implementieren-mit-open-web-messenger","status":"publish","type":"post","link":"https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/","title":{"rendered":"Einen Support Chat implementieren mit Open Web Messenger"},"content":{"rendered":"<div class='__iawmlf-post-loop-links' style='display:none;' data-iawmlf-post-links='[{&quot;id&quot;:912,&quot;href&quot;:&quot;http:\\\/\\\/openwebim.org&quot;,&quot;archived_href&quot;:&quot;&quot;,&quot;redirect_href&quot;:&quot;&quot;,&quot;checks&quot;:[],&quot;broken&quot;:false,&quot;last_checked&quot;:null,&quot;process&quot;:&quot;new&quot;}]'><\/div>\n<p><img loading=\"lazy\" decoding=\"async\" style=\"border-right: 0px; border-top: 0px; border-left: 0px; border-bottom: 0px\" src=\"http:\/\/www.workshop.ch\/openmind\/wp-content\/uploads\/2009\/02\/image8.png\" border=\"0\" alt=\"image\" width=\"420\" height=\"320\" \/><\/p>\n<p>Es kommt immer wieder vor, dass man auf einer Website nicht alle Antworten auf seine Fragen findet. In diesem Fall bem\u00fcht man typischerweise das Kontaktformular und hofft, innert n\u00fctzlicher Frist eine Antwort des Website-Betreibers per E-Mail zu erhalten. Viel angenehmer w\u00e4re es allerdings, wenn man seine Frage \u00fcber eine Art Messenger direkt stellen k\u00f6nnte und sofort eine Antwort bek\u00e4me.<\/p>\n<p>Genau eine solche L\u00f6sung stellt der <a href=\"http:\/\/openwebim.org\">Open Web Messenger<\/a> dar. Wie der obige Screenshot zeigt kann man als Website-Besucher nach bekanntem Muster mit dem Website-Betreiber chatten (sofern dieser gerade online ist, versteht sich). Anders als bei einem normalen Chat Room ist dies allerdings eine 1:1-Kommunikation, d.h. jeder Website-Besucher erh\u00e4lt seinen individuellen Kommunikationskanal und bekommt nicht mit, was andere besprechen.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" style=\"border-right: 0px; border-top: 0px; border-left: 0px; border-bottom: 0px\" src=\"http:\/\/www.workshop.ch\/openmind\/wp-content\/uploads\/2009\/02\/image9.png\" border=\"0\" alt=\"image\" width=\"420\" height=\"258\" \/><\/p>\n<p>Das Backend ist schlicht, erf\u00fcllt aber seinen Zweck. Alle Besucher, die eine Anfrage abgesetzt haben, erscheinen in einer Warteschlange. Da man bei einer gr\u00f6sseren Website diesen Andrang kaum allein bew\u00e4ltigen kann, lassen sich beliebig viele Agents definieren. Diesen kann \u00fcbrigens auch ein Foto zugewiesen werden, das dann im Chat-Fenster erscheint &#8211; so hat erh\u00e4lt man wirklich das Gef\u00fchl einer pers\u00f6nlichen Betreuung.<\/p>\n<p>Open Web Messenger setzt PHP 5.0 und MySQL 5.0 voraus, ist mit allen g\u00e4ngigen Browsern kompatibel (inkl. iPhone) und unterliegt der Eclipse Public Licence.<\/p>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Es kommt immer wieder vor, dass man auf einer Website nicht alle Antworten auf seine Fragen findet. In diesem Fall bem\u00fcht man typischerweise das Kontaktformular und hofft, innert n\u00fctzlicher Frist eine Antwort des Website-Betreibers per E-Mail zu erhalten. Viel angenehmer w\u00e4re es allerdings, wenn man seine Frage \u00fcber eine Art Messenger direkt stellen k\u00f6nnte und &#8230; <a title=\"Einen Support Chat implementieren mit Open Web Messenger\" class=\"read-more\" href=\"https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/\" aria-label=\"Read more about Einen Support Chat implementieren mit Open Web Messenger\">Read more<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[1],"tags":[629,1413,1414],"class_list":["post-1214","post","type-post","status-publish","format-standard","hentry","category-open-source","tag-chat","tag-messenger","tag-open-web-messenger"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Einen Support Chat implementieren mit Open Web Messenger - Open Mind<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Einen Support Chat implementieren mit Open Web Messenger - Open Mind\" \/>\n<meta property=\"og:description\" content=\"Es kommt immer wieder vor, dass man auf einer Website nicht alle Antworten auf seine Fragen findet. In diesem Fall bem\u00fcht man typischerweise das Kontaktformular und hofft, innert n\u00fctzlicher Frist eine Antwort des Website-Betreibers per E-Mail zu erhalten. Viel angenehmer w\u00e4re es allerdings, wenn man seine Frage \u00fcber eine Art Messenger direkt stellen k\u00f6nnte und ... Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/\" \/>\n<meta property=\"og:site_name\" content=\"Open Mind\" \/>\n<meta property=\"article:published_time\" content=\"2009-02-17T18:10:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2009-02-18T05:59:48+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.workshop.ch\/openmind\/wp-content\/uploads\/2009\/02\/image8.png\" \/>\n<meta name=\"author\" content=\"The Open Source Guy\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Geschrieben von\" \/>\n\t<meta name=\"twitter:data1\" content=\"The Open Source Guy\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\u00a0Minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/2009\\\/02\\\/17\\\/einen-support-chat-implementieren-mit-open-web-messenger\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/2009\\\/02\\\/17\\\/einen-support-chat-implementieren-mit-open-web-messenger\\\/\"},\"author\":{\"name\":\"The Open Source Guy\",\"@id\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/#\\\/schema\\\/person\\\/74ece7dcefab45da1c0cc78b2e48d793\"},\"headline\":\"Einen Support Chat implementieren mit Open Web Messenger\",\"datePublished\":\"2009-02-17T18:10:16+00:00\",\"dateModified\":\"2009-02-18T05:59:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/2009\\\/02\\\/17\\\/einen-support-chat-implementieren-mit-open-web-messenger\\\/\"},\"wordCount\":224,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/2009\\\/02\\\/17\\\/einen-support-chat-implementieren-mit-open-web-messenger\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.workshop.ch\\\/openmind\\\/wp-content\\\/uploads\\\/2009\\\/02\\\/image8.png\",\"keywords\":[\"Chat\",\"Messenger\",\"Open Web Messenger\"],\"articleSection\":[\"Open Source Software\"],\"inLanguage\":\"de-CH\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/2009\\\/02\\\/17\\\/einen-support-chat-implementieren-mit-open-web-messenger\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/2009\\\/02\\\/17\\\/einen-support-chat-implementieren-mit-open-web-messenger\\\/\",\"url\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/2009\\\/02\\\/17\\\/einen-support-chat-implementieren-mit-open-web-messenger\\\/\",\"name\":\"Einen Support Chat implementieren mit Open Web Messenger - Open Mind\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/2009\\\/02\\\/17\\\/einen-support-chat-implementieren-mit-open-web-messenger\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/2009\\\/02\\\/17\\\/einen-support-chat-implementieren-mit-open-web-messenger\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.workshop.ch\\\/openmind\\\/wp-content\\\/uploads\\\/2009\\\/02\\\/image8.png\",\"datePublished\":\"2009-02-17T18:10:16+00:00\",\"dateModified\":\"2009-02-18T05:59:48+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/#\\\/schema\\\/person\\\/74ece7dcefab45da1c0cc78b2e48d793\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/2009\\\/02\\\/17\\\/einen-support-chat-implementieren-mit-open-web-messenger\\\/#breadcrumb\"},\"inLanguage\":\"de-CH\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/2009\\\/02\\\/17\\\/einen-support-chat-implementieren-mit-open-web-messenger\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de-CH\",\"@id\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/2009\\\/02\\\/17\\\/einen-support-chat-implementieren-mit-open-web-messenger\\\/#primaryimage\",\"url\":\"http:\\\/\\\/www.workshop.ch\\\/openmind\\\/wp-content\\\/uploads\\\/2009\\\/02\\\/image8.png\",\"contentUrl\":\"http:\\\/\\\/www.workshop.ch\\\/openmind\\\/wp-content\\\/uploads\\\/2009\\\/02\\\/image8.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/2009\\\/02\\\/17\\\/einen-support-chat-implementieren-mit-open-web-messenger\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Einen Support Chat implementieren mit Open Web Messenger\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/#website\",\"url\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/\",\"name\":\"Open Mind\",\"description\":\"Open Source &amp; Open Content\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de-CH\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/#\\\/schema\\\/person\\\/74ece7dcefab45da1c0cc78b2e48d793\",\"name\":\"The Open Source Guy\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-CH\",\"@id\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/wp-content\\\/plugins\\\/avatar-privacy\\\/public\\\/images\\\/mystery.svg\",\"url\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/wp-content\\\/plugins\\\/avatar-privacy\\\/public\\\/images\\\/mystery.svg\",\"contentUrl\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\\\/wp-content\\\/plugins\\\/avatar-privacy\\\/public\\\/images\\\/mystery.svg\",\"caption\":\"The Open Source Guy\"},\"url\":\"https:\\\/\\\/www.workshop.ch\\\/openmind\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Einen Support Chat implementieren mit Open Web Messenger - Open Mind","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/","og_locale":"de_DE","og_type":"article","og_title":"Einen Support Chat implementieren mit Open Web Messenger - Open Mind","og_description":"Es kommt immer wieder vor, dass man auf einer Website nicht alle Antworten auf seine Fragen findet. In diesem Fall bem\u00fcht man typischerweise das Kontaktformular und hofft, innert n\u00fctzlicher Frist eine Antwort des Website-Betreibers per E-Mail zu erhalten. Viel angenehmer w\u00e4re es allerdings, wenn man seine Frage \u00fcber eine Art Messenger direkt stellen k\u00f6nnte und ... Read more","og_url":"https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/","og_site_name":"Open Mind","article_published_time":"2009-02-17T18:10:16+00:00","article_modified_time":"2009-02-18T05:59:48+00:00","og_image":[{"url":"http:\/\/www.workshop.ch\/openmind\/wp-content\/uploads\/2009\/02\/image8.png","type":"","width":"","height":""}],"author":"The Open Source Guy","twitter_card":"summary_large_image","twitter_misc":{"Geschrieben von":"The Open Source Guy","Gesch\u00e4tzte Lesezeit":"1\u00a0Minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/#article","isPartOf":{"@id":"https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/"},"author":{"name":"The Open Source Guy","@id":"https:\/\/www.workshop.ch\/openmind\/#\/schema\/person\/74ece7dcefab45da1c0cc78b2e48d793"},"headline":"Einen Support Chat implementieren mit Open Web Messenger","datePublished":"2009-02-17T18:10:16+00:00","dateModified":"2009-02-18T05:59:48+00:00","mainEntityOfPage":{"@id":"https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/"},"wordCount":224,"commentCount":0,"image":{"@id":"https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/#primaryimage"},"thumbnailUrl":"http:\/\/www.workshop.ch\/openmind\/wp-content\/uploads\/2009\/02\/image8.png","keywords":["Chat","Messenger","Open Web Messenger"],"articleSection":["Open Source Software"],"inLanguage":"de-CH","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/","url":"https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/","name":"Einen Support Chat implementieren mit Open Web Messenger - Open Mind","isPartOf":{"@id":"https:\/\/www.workshop.ch\/openmind\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/#primaryimage"},"image":{"@id":"https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/#primaryimage"},"thumbnailUrl":"http:\/\/www.workshop.ch\/openmind\/wp-content\/uploads\/2009\/02\/image8.png","datePublished":"2009-02-17T18:10:16+00:00","dateModified":"2009-02-18T05:59:48+00:00","author":{"@id":"https:\/\/www.workshop.ch\/openmind\/#\/schema\/person\/74ece7dcefab45da1c0cc78b2e48d793"},"breadcrumb":{"@id":"https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/#breadcrumb"},"inLanguage":"de-CH","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/"]}]},{"@type":"ImageObject","inLanguage":"de-CH","@id":"https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/#primaryimage","url":"http:\/\/www.workshop.ch\/openmind\/wp-content\/uploads\/2009\/02\/image8.png","contentUrl":"http:\/\/www.workshop.ch\/openmind\/wp-content\/uploads\/2009\/02\/image8.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.workshop.ch\/openmind\/2009\/02\/17\/einen-support-chat-implementieren-mit-open-web-messenger\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.workshop.ch\/openmind\/"},{"@type":"ListItem","position":2,"name":"Einen Support Chat implementieren mit Open Web Messenger"}]},{"@type":"WebSite","@id":"https:\/\/www.workshop.ch\/openmind\/#website","url":"https:\/\/www.workshop.ch\/openmind\/","name":"Open Mind","description":"Open Source &amp; Open Content","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.workshop.ch\/openmind\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-CH"},{"@type":"Person","@id":"https:\/\/www.workshop.ch\/openmind\/#\/schema\/person\/74ece7dcefab45da1c0cc78b2e48d793","name":"The Open Source Guy","image":{"@type":"ImageObject","inLanguage":"de-CH","@id":"https:\/\/www.workshop.ch\/openmind\/wp-content\/plugins\/avatar-privacy\/public\/images\/mystery.svg","url":"https:\/\/www.workshop.ch\/openmind\/wp-content\/plugins\/avatar-privacy\/public\/images\/mystery.svg","contentUrl":"https:\/\/www.workshop.ch\/openmind\/wp-content\/plugins\/avatar-privacy\/public\/images\/mystery.svg","caption":"The Open Source Guy"},"url":"https:\/\/www.workshop.ch\/openmind"}]}},"_links":{"self":[{"href":"https:\/\/www.workshop.ch\/openmind\/wp-json\/wp\/v2\/posts\/1214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.workshop.ch\/openmind\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.workshop.ch\/openmind\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.workshop.ch\/openmind\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.workshop.ch\/openmind\/wp-json\/wp\/v2\/comments?post=1214"}],"version-history":[{"count":2,"href":"https:\/\/www.workshop.ch\/openmind\/wp-json\/wp\/v2\/posts\/1214\/revisions"}],"predecessor-version":[{"id":1215,"href":"https:\/\/www.workshop.ch\/openmind\/wp-json\/wp\/v2\/posts\/1214\/revisions\/1215"}],"wp:attachment":[{"href":"https:\/\/www.workshop.ch\/openmind\/wp-json\/wp\/v2\/media?parent=1214"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.workshop.ch\/openmind\/wp-json\/wp\/v2\/categories?post=1214"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.workshop.ch\/openmind\/wp-json\/wp\/v2\/tags?post=1214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}